Fiona Keough—CEO Auscontact Association, Australia
Fiona Keough, an experienced Chief Executive Officer with a demonstrated history of working in the contact center/customer service industry, makes her debut on Panviva’s list representing Australia. Auscontact Association is the united voice for the customer contact industry in Australia, connecting people, industries and organizations, locally and globally, to deliver excellence in customer contact experience.
As the CEO of Auscontact, Fiona is responsible for developing and executing strategies and ensuring a strong, consistent and coherent voice both on a domestic and international level for more than three hundred thousand Australians employed within contact centers.
Fiona is a passionate advocate of the industry, who thrives on interacting with the contact center community—both practitioners and technologists which together provide great customer experiences that make up this critical component of everyday life.
Fiona’s advice: This is an industry that truly understands success is based on the quality of the employee experience. If customer experience is our ultimate measure, the employee experience is the foundation for that success. A career in contact centers offers so much scope–sales, marketing, HR, IT, management, project management, mentoring, coaching, strategic development, training...this list goes on. There are many avenues for experience and specialization, and almost every company has a contact center whether it be large or small. Truly, it can be the doorway to a lifelong, ever-evolving and fulfilling career.
Connect with Fiona on LinkedIn